Workshop Terms

Workshop Terms

Effective date: 13/05/2026

 

These Workshop Terms apply to workshops, mechanics, service centres, repair centres, mobile technicians, automotive specialists, or related automotive service providers that apply for access to, are approved for, or use the MainBay workshop jobs board, quote slot system, lead platform, checkout, or any related MainBay service.

By applying for access, viewing jobs, purchasing quote slots, unlocking customer details, or contacting customers from the MainBay platform, you agree to these Workshop Terms.

 

1. About MainBay

MainBay operates an online platform that allows customers to submit vehicle repair, service, or guidance requests and allows approved workshops and repair centres to access selected customer request opportunities.

MainBay is a platform, lead facilitation, and guidance service.

MainBay is not the customer’s repairer, mechanic, technician, diagnostic provider, towing provider, parts supplier, insurer, or service provider.

MainBay does not carry out the repair, service, inspection, diagnosis, towing, quotation, parts supply, labour, warranty, or customer booking on behalf of the workshop.

MainBay does not guarantee that any customer will answer, respond, accept a quote, book the vehicle in, proceed with repairs, or pay the workshop.

 

2. Legal entity

The MainBay platform is operated by:

MainBay Pty (Ltd)

Registration number: 2025/725878/07

Email: admin@mainbay.co.za

 

3. Workshop approval

Access to the MainBay jobs board is private and subject to MainBay approval.

MainBay may request information about your workshop or repair centre, including:

business name;

contact person;

phone number;

email address;

location;

services offered;

vehicle brands worked on;

Google Business Profile;

RMI or accreditation status, where applicable;

customer reviews;

business registration details;

trading history;

workshop photos;

site visit or physical workshop inspection, where required;

and any other information reasonably needed to assess suitability.

MainBay may carry out a site visit, request photos, review public business information, verify contact details, or ask for supporting documents before approving or continuing workshop access.

MainBay may approve, reject, suspend, restrict, or remove a workshop at its discretion.

Approval does not create an employment, agency, franchise, partnership, joint venture, or representative relationship between MainBay and the workshop.

Workshops remain independent third-party service providers.

 

4. Accuracy of workshop information

You confirm that all information you provide to MainBay about your workshop is accurate, current, complete, and not misleading.

You must notify MainBay if any important information changes, including:

workshop name;

ownership;

contact details;

location;

services offered;

accreditation status;

trading status;

or ability to accept customer work.

MainBay may suspend or remove access if workshop information is false, outdated, misleading, incomplete, or unverifiable.

 

5. Quote slots

A quote slot gives an approved workshop access to customer contact details for a specific repair or service request opportunity.

A quote slot is not a confirmed job.

A quote slot does not guarantee:

that the customer will answer;

that the customer will respond;

that the customer is still looking for a workshop;

that the customer will accept your quote;

that the customer will book the vehicle in;

that the customer will proceed with repairs;

that the customer will pay you;

that the job will be profitable;

that the request information is accurate or complete;

that the issue has been diagnosed correctly;

that the customer will not contact other workshops;

that you will be the only workshop contacting the customer;

or that MainBay will provide further leads.

Your purchase gives you access to a selected customer request opportunity only. It does not guarantee a booking, accepted quotation, completed repair, payment, profit, or ongoing customer relationship.

 

6. Lead exclusivity and number of workshops

MainBay may sell a limited number of quote slots for a repair or service request, for example up to three workshops.

This means you may not be the only workshop contacting the customer.

MainBay may also decide, at its discretion, to make certain requests exclusive, semi-exclusive, limited, or available to multiple approved workshops.

You may only purchase one quote slot per job unless MainBay gives written permission otherwise.

You must not attempt to bypass the platform, manipulate the quote slot system, or purchase slots through multiple accounts.

 

7. Customer-submitted information

Customer request information is based on what the customer submits to MainBay.

MainBay does not guarantee that customer-submitted information is accurate, complete, current, technically correct, or sufficient for quoting, diagnosis, inspection, parts ordering, towing, or repair.

Customer-submitted information may be incorrect, incomplete, misunderstood, outdated, vague, duplicated, or misleading.

You are responsible for confirming all details directly with the customer before:

quoting;

diagnosing;

booking;

collecting the vehicle;

towing;

inspecting;

ordering parts;

opening a job card;

giving an estimate;

carrying out any repair;

or charging the customer.

MainBay accepts no liability for any loss, wasted time, incorrect quote, incorrect parts order, cancelled booking, customer dispute, workshop expense, failed job, or loss of profit caused by incorrect, incomplete, outdated, or misleading customer information.

 

8. Use of customer information

Use of customer information

Customer details are provided only for the purpose of contacting the customer about the specific request you purchased or accessed through MainBay.

You must treat customer information as confidential and use it only for the specific MainBay request connected to that customer.

You must not: sell customer details; resell customer details; trade customer details; share customer details with unauthorised third parties; add customer details to any marketing list; add customer details to any sales database; add customer details to any CRM, mailing list, WhatsApp broadcast list, newsletter list, SMS list, retargeting list, advertising audience, or promotional database unless the customer has given clear and separate permission; use customer details for unrelated marketing; use customer details for future sales campaigns; use customer details to market unrelated services; spam the customer; contact the customer for unrelated services without permission; upload customer details to unrelated systems without a lawful reason; publish customer information; or use customer information for any purpose not directly connected to the specific request purchased or accessed through MainBay.

Customer details received through MainBay must not be sold, transferred, rented, exchanged, disclosed, or supplied to any marketing company, sales company, lead broker, data broker, advertising platform, call centre, third-party database, or any person or business for marketing, sales, retargeting, profiling, or promotional purposes.

You must comply with applicable privacy and data protection laws, including POPIA, when handling customer information.

If a customer asks you not to contact them again, you must respect that request unless there is a lawful reason to continue communication about an existing booking, quotation, repair, warranty, invoice, or transaction.

 

9. Contacting the customer

You must contact the customer professionally, respectfully, and within a reasonable time after purchasing or accessing a quote slot.

When contacting the customer, you must clearly identify:

your workshop name;

who you are;

why you are contacting them;

and that you received their request through MainBay.

You must not misrepresent yourself as MainBay.

You must not tell the customer that MainBay has guaranteed your workshop, your pricing, your diagnosis, your workmanship, or your availability unless MainBay has expressly stated this in writing.

You must clearly explain any inspection, call-out, towing, diagnostic, storage, quotation, cancellation, or related charge before the customer agrees to proceed.

10. Formal quotations

MainBay strongly advises all workshops and repair centres to provide customers with a formal written quotation before any paid work is carried out.

A formal quotation should ideally be provided on your company letterhead, invoice system, or official business document.

MainBay does not recommend quoting only verbally or only through informal WhatsApp messages, especially where the work involves diagnosis, repairs, labour, parts replacement, towing, storage, or possible additional charges.

Your quotation should clearly state, where applicable:

workshop business name;

customer name;

vehicle details;

date of quotation;

quotation validity period;

labour charges;

parts description;

parts pricing;

diagnostic or inspection charges;

towing or call-out charges;

estimated completion time;

warranty terms;

exclusions;

and whether prices include VAT, if applicable.

You are responsible for ensuring that your quotation is clear, accurate, lawful, and not misleading.

 

11. Quotes, diagnostics, and repairs

You are responsible for your own:

quotes;

estimates;

diagnosis;

inspections;

repair recommendations;

service recommendations;

parts supplied;

parts pricing;

labour charges;

workmanship;

customer service;

job cards;

invoices;

warranties;

refunds, where applicable;

and legal compliance.

You must obtain the customer’s approval before performing paid work or additional repairs.

You must not mislead customers about:

what is required;

what has failed;

what the repair will cost;

whether a part is genuine, OEM, aftermarket, used, reconditioned, or refurbished;

whether work is urgent;

whether the vehicle is safe to drive;

or whether MainBay has approved your diagnosis, quote, or repair recommendation.

MainBay does not authorise work on behalf of the customer.

 

12. Bookings and vehicle updates

Once a customer chooses to proceed with your workshop, the booking and vehicle management process is between you and the customer.

You are responsible for handling:

booking confirmation;

drop-off arrangements;

collection arrangements;

vehicle intake;

job card opening;

inspection updates;

diagnostic feedback;

parts updates;

repair progress updates;

delay notifications;

additional work approvals;

completion times;

invoices;

payment collection;

warranty follow-ups;

and customer complaints.

MainBay is not responsible for booking the vehicle, managing the repair, giving progress updates, or communicating vehicle status to the customer.

MainBay may, at its discretion, assist with communication or escalation, but MainBay is not obligated to manage the repair process or resolve all issues between you and the customer.

 

13. Customer disputes

Any repair, inspection, diagnosis, towing, storage, parts, labour, warranty, invoice, payment, refund, workmanship, delay, or booking dispute between you and a customer is between you and the customer.

MainBay may assist with information or escalation where appropriate, but MainBay is not responsible for resolving all disputes and is not liable for the outcome of any dispute.

You are responsible for handling customer complaints professionally and in accordance with applicable laws and fair repair practices.

MainBay may suspend or remove your access if repeated complaints, unresolved disputes, or poor conduct may damage customer trust or the MainBay platform.

 

14. Payment for quote slots

Quote slot prices are shown on the platform before checkout.

Payment is made through Shopify checkout or another payment method approved by MainBay.

Your purchase gives access to the customer details for that specific request only.

Payment for a quote slot is not payment for a guaranteed booking, guaranteed repair, guaranteed customer response, guaranteed profit, or exclusive customer relationship.

MainBay may change quote slot prices, access rules, limits, or availability at any time.

 

15. Refunds and credits

Quote slot purchases are generally non-refundable once customer contact details have been unlocked, displayed, emailed, sent, or otherwise made available to you.

MainBay may consider a refund or credit only where, in MainBay’s reasonable view, the lead is invalid, fake, duplicate, already closed before purchase, or materially incorrect.

A refund or credit will not usually be provided only because:

the customer does not answer;

the customer does not respond;

the customer rejects your quote;

the customer chooses another workshop;

the customer cancels;

the customer delays the booking;

the customer cannot afford the repair;

the job is not profitable;

the vehicle issue differs from what the customer described;

or you decide not to proceed with the job.

Refunds and credits are handled according to MainBay’s Refund Policy.

 

16. Workshop standards

Approved workshops must act professionally, honestly, responsibly, and lawfully.

You must:

communicate respectfully with customers;

provide clear pricing;

disclose inspection, diagnostic, towing, storage, and other charges upfront;

obtain customer approval before paid work;

use customer information only for the relevant request;

honour your own quotations, warranties, and commitments;

avoid misleading claims;

and comply with applicable laws and industry standards.

MainBay may remove, suspend, restrict, or review a workshop if it receives complaints, sees poor conduct, or believes the workshop may harm customer trust.

Reasons for removal may include:

misleading quotes;

aggressive customer contact;

hidden charges;

poor workmanship complaints;

misuse of customer information;

fraudulent behaviour;

repeated customer complaints;

unauthorised sharing of customer information;

pretending to represent MainBay;

bypassing platform rules;

or failure to follow these Workshop Terms.

 

17. Confidentiality and platform information

You must not copy, scrape, publish, sell, distribute, or share job board information outside the MainBay platform.

You must not share screenshots, customer details, job listings, pricing, lead information, platform data, or private workshop access with competitors, unauthorised persons, or public groups.

You must not use MainBay job board information to build, support, or improve a competing lead platform, jobs board, marketplace, or similar service.

 

18. Prohibited conduct

You must not:

submit false workshop information;

impersonate another workshop or business;

purchase quote slots under another workshop’s name;

resell leads;

contact customers for unrelated services without permission;

abuse, threaten, mislead, or harass customers;

make false claims about MainBay;

misrepresent your pricing, skills, accreditation, parts, warranty, or services;

use customer information unlawfully;

interfere with the platform;

attempt to bypass payment;

add MainBay customer details to marketing lists, sales lists, CRM campaigns, WhatsApp broadcast lists, SMS campaigns, newsletter lists, advertising audiences, retargeting audiences, or promotional databases without clear and separate customer permission; sell, trade, rent, transfer, disclose, or supply MainBay customer details to any marketing company, sales company, data broker, lead broker, call centre, advertising platform, third-party database, or unauthorised person; use MainBay customer details for unrelated marketing, future sales campaigns, profiling, retargeting, or promotional activity;

or use the platform for unlawful purposes.

 

19. Platform access

MainBay may change the jobs board, quote slot pricing, access rules, number of available slots, workshop approval rules, platform features, checkout flow, and available service areas at any time.

MainBay may restrict access without notice where needed to protect customers, workshops, the platform, or MainBay.

MainBay does not guarantee that the platform, jobs board, checkout, emails, integrations, Shopify services, payment providers, Google Sheets, Apps Script, or third-party tools will always be available, uninterrupted, or error-free.

 

20. Limitation of liability

To the maximum extent allowed by law, MainBay is not liable for:

lost profits;

loss of business;

loss of opportunity;

failed leads;

customer cancellation;

customer non-response;

customer non-payment;

customer no-show;

incorrect customer information;

incomplete customer information;

vehicle condition;

incorrect diagnosis;

incorrect quote;

parts ordered based on incorrect information;

wasted travel;

wasted time;

failed bookings;

workshop expenses;

customer complaints;

customer disputes;

repair disputes;

warranty disputes;

platform interruptions;

payment provider issues;

or disputes between you and customers.

Nothing in these terms excludes liability where the law does not allow it to be excluded.

 

21. Indemnity

You agree to indemnify MainBay against claims, losses, damages, costs, or expenses arising from:

your breach of these Workshop Terms;

your misuse of the platform;

your misuse of customer information;

your unlawful conduct;

your quotation, diagnosis, repair, service, towing, parts, warranty, invoice, payment, or customer dispute;

your incorrect or misleading workshop information;

your communication with a customer;

your failure to obtain customer authorisation;

your failure to provide clear pricing;

or your dealings with any customer, workshop, or third party.

 

22. Changes to these terms

MainBay may update these Workshop Terms from time to time.

The latest version published on the website will apply from the effective date shown at the top of the page.

Continued use of MainBay after updates means you accept the updated Workshop Terms.

 

23. Governing law

These Workshop Terms are governed by the laws of the Republic of South Africa.

 

24. Contact

For workshop support, contact:

MainBay Pty (Ltd).

Registration number: 2025/725878/07

Email: admin@mainbay.co.za