Legal
MainBay legal
Privacy Policy
Please read this information carefully.Privacy Policy
Effective date: 13/05/2026
This Privacy Policy explains how MainBay collects, uses, stores, and shares personal information when you use the MainBay website, app-style platform, customer request forms, guidance forms, workshop application forms, jobs board, quote slot system, checkout, emails, or any related MainBay service.
MainBay is committed to processing personal information lawfully, reasonably, and responsibly, in line with applicable South African privacy laws, including the Protection of Personal Information Act, 2013, commonly known as POPIA.
1. About MainBay
MainBay operates an online platform that helps customers submit vehicle-related requests and helps selected workshops and repair centres access suitable repair and service request opportunities.
MainBay may collect and process personal information in order to:
receive customer requests;
provide general next-step guidance;
review and route requests;
review workshop applications;
operate the jobs board;
process quote slot purchases;
communicate with users;
and operate the MainBay platform.
2. Legal entity
The MainBay platform is operated by:
MainBay Pty (Ltd)
Registration number: 2025/725878/07
Email: admin@mainbay.co.za
3. POPIA and responsible party
For the purposes of the Protection of Personal Information Act, 2013, MainBay may act as the responsible party for personal information collected through the MainBay platform.
This means MainBay determines why and how certain personal information is processed when users submit requests, apply for workshop access, purchase quote slots, use the platform, or communicate with MainBay.
Where MainBay shares customer request information with selected workshops or repair centres, those workshops are responsible for handling the information lawfully, securely, and only for the purpose of responding to the customer’s specific request.
4. Who this policy applies to
This Privacy Policy applies to:
customers submitting repair, service, or guidance requests;
workshops applying for access;
approved workshops using the jobs board;
workshops purchasing quote slots;
website visitors;
people who contact MainBay by email, form, phone, WhatsApp, or other channels;
and anyone who uses or interacts with MainBay.
5. Information we collect from customers
When you submit a repair, service, or guidance request, we may collect:
name;
phone number;
email address;
vehicle make, model, year, engine, and related details;
registration number, VIN, or vehicle identifiers, if you choose to provide them;
city, suburb, or general location;
issue type;
issue description;
service or repair requirements;
whether the vehicle can drive;
warning light information;
photos or uploaded images;
preferred contact method;
and any other information you choose to provide.
You should not submit unnecessary sensitive information, identity documents, bank cards, licence discs, or unrelated private information unless MainBay specifically asks for it.
6. Information we collect from workshops
When a workshop, repair centre, mechanic, mobile technician, or automotive service provider applies for access or uses the MainBay platform, we may collect:
workshop name;
legal business name;
registration details, where provided;
contact person;
phone number;
email address;
city and suburb;
workshop address;
Google Business Profile link;
website or social media links;
services offered;
vehicle brands worked on;
RMI or accreditation status, where applicable;
customer reviews;
workshop photos;
site visit or workshop inspection information, where applicable;
application message;
approval status;
account information;
order and payment information;
quote slot purchase history;
customer lead access history;
and communication between the workshop and MainBay.
MainBay may use this information to assess whether a workshop is suitable for platform access and to manage ongoing workshop participation.
7. Information collected automatically
When you use the website or platform, MainBay and its service providers may collect technical and usage information, including:
IP address;
device information;
browser information;
pages viewed;
referring website;
date and time of visits;
cookies;
analytics information;
checkout activity;
transaction information;
and general platform usage data.
This information may be collected through Shopify, analytics tools, cookies, hosting services, payment providers, or other third-party tools used to operate the platform.
8. Why we collect personal information
MainBay may use personal information to:
receive and process repair or service requests;
receive and process guidance requests;
provide general next-step guidance;
review and route customer requests;
share suitable requests with selected workshops;
allow workshops to access or purchase quote slots;
send customer request details to workshops after valid quote slot access;
review workshop applications;
approve, reject, suspend, or manage workshop access;
verify workshop information;
arrange or record site visits or workshop inspections, where applicable;
communicate with customers and workshops;
process orders and payments;
manage refunds or credits, where applicable;
prevent fraud, spam, misuse, and abuse;
protect customers, workshops, and the platform;
improve MainBay’s services;
keep operational, legal, tax, audit, and dispute records;
comply with legal obligations;
and enforce MainBay’s platform terms and policies.
9. Sharing customer information with workshops
When you submit a repair or service request, you agree that MainBay may share relevant request details with selected workshops or repair centres for the purpose of responding to your request.
This may include:
your name;
phone number;
email address;
vehicle details;
location;
issue description;
photos or uploaded images;
and other details reasonably needed for the workshop to understand and respond to the request.
MainBay only shares customer information for the purpose of helping workshops respond to the customer’s specific request.
Submitting a request does not guarantee that a workshop will contact you or provide a quotation.
10. How workshops may use customer information
Workshops that receive customer information through MainBay may only use that information to contact the customer about the specific request submitted through MainBay.
Workshops must not:
sell customer information;
share customer information with unauthorised third parties;
use customer information for unrelated marketing;
add customers to unrelated mailing lists;
spam customers;
publish customer information;
or use customer information for any purpose not connected to the specific request.
Workshops are responsible for handling customer information lawfully and responsibly once they receive it.
11. Sharing workshop information
Workshop information may be used by MainBay to:
review applications;
verify workshop suitability;
manage workshop access;
operate the jobs board;
process quote slot purchases;
support customer trust;
investigate complaints;
enforce Workshop Terms;
and communicate with workshops.
MainBay may contact workshops using the details provided.
MainBay may also use public workshop information, such as Google Business Profile details, public reviews, websites, or public social media pages, as part of the approval or review process.
12. Third-party service providers
MainBay may use third-party service providers to operate the platform, including:
Shopify;
payment processors;
Google Sheets;
Google Apps Script;
Google Drive;
email service providers;
analytics tools;
hosting providers;
security tools;
and other operational or technical service providers.
These providers may process information only as needed to provide their services to MainBay.
MainBay is not responsible for third-party platforms’ own privacy practices where you interact with them directly. Their own terms and privacy policies may apply.
13. Payments
Payments are processed through Shopify or supported payment providers.
MainBay does not store full card details on its own systems.
Payment providers may process payment information, billing information, transaction information, fraud checks, and related data in order to process payments securely.
14. Cookies and tracking
The MainBay website may use cookies and similar technologies to:
operate the site;
support checkout;
remember preferences;
analyse website use;
understand traffic sources;
improve services;
prevent fraud or abuse;
and support marketing or retargeting, where applicable.
You can control cookies through your browser settings.
Some parts of the site may not work properly if cookies are disabled.
15. Marketing communication
MainBay may send service-related messages about requests, applications, quote slots, orders, platform updates, or support matters.
MainBay may also send marketing communication where permitted by law or where you have given the required consent.
You may opt out of marketing communication where an unsubscribe or opt-out option is provided.
Opting out of marketing does not stop important service-related messages about active requests, orders, account access, or platform use.
16. Data retention
MainBay keeps personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required or allowed by law.
Repair requests, guidance requests, workshop applications, quote slot purchases, order records, communication records, and platform activity records may be kept for operational, legal, tax, audit, dispute, refund, fraud-prevention, and platform safety purposes.
MainBay may retain certain information after a request or account is closed where this is necessary to resolve disputes, comply with law, prevent misuse, enforce terms, or keep proper business records.
17. Security
MainBay takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include access controls, platform permissions, secure service providers, and reasonable operational safeguards.
No online platform can guarantee complete security.
Users are responsible for keeping their own account login details secure and for not sharing private access with unauthorised persons.
18. Accuracy of information
You are responsible for providing accurate, complete, and up-to-date information when submitting a request, application, checkout order, or platform communication.
If your information changes, please contact MainBay to update it where needed.
Incorrect or outdated information may affect request routing, workshop contact, platform access, payment processing, or support.
19. Your privacy rights
Depending on applicable law, you may have the right to:
ask what personal information MainBay holds about you;
request access to your personal information;
request correction of inaccurate or outdated information;
object to certain processing;
request deletion where appropriate;
withdraw consent where processing is based on consent;
opt out of certain marketing communication;
and lodge a complaint with the Information Regulator.
Some requests may be subject to identity verification and legal limitations.
MainBay may need to keep certain information where required for legal, tax, audit, dispute, fraud-prevention, or legitimate business purposes.
20. Cross-border processing
Some service providers used by MainBay may process or store information outside South Africa.
Where this happens, MainBay will take reasonable steps to ensure that appropriate safeguards are in place, where required by applicable law.
21. Children
The MainBay platform is not intended for use by children.
MainBay does not knowingly collect personal information from children.
Users should not submit personal information of children through the MainBay website, forms, jobs board, checkout, or any related MainBay service.
If MainBay becomes aware that children’s personal information has been submitted without lawful authority, MainBay may delete or restrict the information where appropriate.
22. Links to third-party websites
The MainBay website or platform may contain links to third-party websites, tools, payment pages, workshop websites, Google Business Profiles, or other external services.
MainBay is not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policy of any third-party website or service you use.
23. Changes to this policy
MainBay may update this Privacy Policy from time to time.
The latest version published on the website will apply from the effective date shown at the top of the page.
Continued use of MainBay after updates means you accept the updated Privacy Policy.
24. Contact
For privacy questions, correction requests, access requests, or deletion requests, contact:
MainBay Pty (Ltd).
Registration number: 2025/725878/07
Email: admin@mainbay.co.za