1. Who we are

MainBay (Pty) Ltd (“MainBay”, “we”, “us”) operates the website mainbay.co.za (the “Platform”).

MainBay sells vehicle parts and related products online to customers (“you”, “your”).

We do not perform mechanical work, vehicle repairs, diagnostics, or installations.

 

2. What these Terms cover

These Terms apply to:

Your use of the Platform; and

Any purchase of vehicle parts or products from MainBay.

By using the Platform or placing an order, you agree to these Terms, as well as our Privacy Policy, Cookie Policy, and Returns & Warranty Policy (where applicable).

 

3. Definitions

Platform: The MainBay website and related online services.

Product / Part: Any vehicle part or accessory sold by MainBay.

Approved Repair Centre: A workshop approved by MainBay in writing.

RMI-approved workshop: A workshop registered with the Retail Motor Industry Organisation (RMI).

Order: A confirmed purchase made through the Platform.

 

4. Our role

MainBay is a seller of vehicle parts only.

We do not:

Inspect vehicles,

Provide mechanical advice,

Install parts, or

Supervise or control any third-party workshop.

Any installation, repair, or mechanical work is performed entirely at your own risk and by third parties independent of MainBay.

 

5. Eligibility & your responsibilities

You must be 18 years or older and legally able to contract.

You are responsible for ensuring that:

The correct part is ordered for your vehicle;

Vehicle details supplied are accurate; and

Parts are installed correctly and professionally.

MainBay is not responsible for incorrect orders resulting from inaccurate vehicle information supplied by you.

 

6. Orders, pricing & availability

Prices are shown on the Platform at the time of publication and may change without notice.

Deal drop prices apply only during the advertised promotional period or while allocated stock lasts.

In the event of a clear pricing error, MainBay reserves the right to cancel or correct the order prior to dispatch.

VAT inclusion or exclusion is indicated where applicable.

6A. Deal Drops & Limited-Time Offers

MainBay operates on a limited-time “deal drop” model.

Certain products may be available only for a limited time period.

Offers may automatically end at a specified time or when allocated stock is sold out — whichever occurs first.

Once a deal has ended or stock is sold out, the product may no longer be available at the advertised price.

We are not obligated to extend or reinstate a deal once it has ended.

All deal durations and stock quantities are subject to change without notice unless otherwise required by law.

Orders are only confirmed once payment has been successfully processed and accepted by MainBay.

Adding a product to cart does not reserve stock.

 

7. Payments

Payments are processed via approved payment gateways.

Ownership of products transfers to you once full payment has been received.

Risk passes to you upon delivery.

 

8. Delivery

Delivery timelines are estimates only.

MainBay is not responsible for delays caused by couriers, load-shedding, strikes, or force majeure events.

You must inspect products upon delivery and notify us promptly of visible damage or shortages.

 

9. Returns

Returns are governed by our Returns Policy and the Consumer Protection Act, 2008.

Parts may not be returned if:

Installed,

Used,

Modified,

Damaged due to incorrect handling or fitment.

Electrical and electronic components may be subject to stricter return conditions.

 

10. Warranty on parts

MainBay provides a 6-month limited warranty on eligible parts sold, subject to the conditions below.

10.1 Warranty conditions

The warranty is only valid if the part is fitted by:

An RMI-approved workshop, or

A MainBay-approved repair centre.

You must retain and provide:

A valid invoice or job card, and

The workshop’s RMI registration number (where applicable).

 

10.2 Warranty exclusions

The warranty does not cover:

Parts fitted by the customer or unapproved mechanics;

Incorrect installation or fitment;

Normal wear and tear;

Damage caused by misuse, neglect, overheating, contamination, or underlying vehicle faults;

Labour, diagnostic, towing, or consequential costs.

 

10.3 Warranty claims

All warranty claims:

Must be submitted within 6 months of purchase;

Are subject to inspection and verification.

MainBay may, at its discretion:

Repair,

Replace, or

Refund the affected part only.

 

11. Compatibility disclaimer

Vehicle part compatibility is based on manufacturer data and information supplied by you.

MainBay does not guarantee compatibility where vehicle details are incomplete, incorrect, or modified.

You are responsible for confirming compatibility before installation.

 

12. Reviews

You may submit product reviews. By submitting a review:

You grant MainBay a non-exclusive, royalty-free licence to use it;

You confirm it reflects your genuine experience.

We reserve the right to remove misleading, abusive, or unlawful content.

 

13. Acceptable use

You may not:

• Misuse the Platform;

• Attempt unauthorised access;

• Scrape data;

• Upload unlawful or infringing content;

• Place orders for unauthorised resale, bulk purchasing, or commercial redistribution unless expressly permitted by MainBay.

MainBay reserves the right to cancel or refuse orders suspected to be placed for unauthorised resale, bulk purchasing, or commercial redistribution.

We may suspend or terminate access for misuse.

 

14. Limitation of liability

The Platform and products are provided “as is”.

To the maximum extent permitted by South African law:

MainBay is not liable for losses arising from:

Incorrect installation,

Third-party workmanship,

Vehicle damage,

Use of parts outside intended specifications.

MainBay’s total aggregate liability arising from any claim relating to a product is limited to the amount paid for that specific product.

Nothing in these Terms limits rights under the Consumer Protection Act, 2008, or excludes liability where unlawful.

 

15. Privacy & cookies (POPIA)

Personal information is processed in accordance with POPIA.

See our Privacy Policy for details.

 

16. Third-party links & tools

The Platform may link to third-party services.

We are not responsible for their content, terms, or privacy practices.

 

17. Intellectual property & trademarks

“MainBay” and related branding are the property of MainBay (Pty) Ltd.

All third-party trademarks remain the property of their respective owners and are used for identification only.

 

18. Electronic communications

You consent to receive communications electronically.

Notices are deemed received when sent.

 

19. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

 

20. Changes to these Terms

We may update these Terms at any time.

The version published on the Platform applies to future orders.

 

21. Law & jurisdiction

These Terms are governed by the laws of South Africa.

Disputes should first be raised at admin@mainbay.co.za.

 

22. General

If any provision is invalid, the remainder remains enforceable.

These Terms constitute the entire agreement between you and MainBay.