Complaints & Dispute Resolution

Our goal

We want every booking to go smoothly. If something isn’t right, please follow the steps below.

1) Talk to the service centre (fastest for workmanship/issues)

Most issues (quality of work, turnaround, parts) are best resolved with the service centre that performed the work. Keep your order number and the service centre job card/invoice handy.

2) Contact MainBay (we’ll help coordinate)

Email admin@mainbay.co.za with:

Order number, name, phone

Service centre name and visit date

What happened and what outcome you’re seeking

Photos/attachments (if relevant)

We’ll acknowledge within 2 business days and aim to reply within 5 business days.

3) Independent escalation

If you’re not satisfied after our process, you may escalate to the Motor Industry Ombudsman of South Africa (MIOSA) for automotive-industry disputes, or use other statutory remedies available in South Africa.

4) Chargebacks & legal remedies

If you paid the service centre directly and wish to dispute that payment, contact your bank. This does not limit any rights under the CPA/ECT Act.

Personal information

We may share relevant details with the service centre solely to investigate and resolve your complaint. See our Privacy Policy (POPIA).